"Trusted Site" Seal Program

The Better Ticketing Association’s “Trusted Site” Program allows brokers who meet specific consumer guarantees and refund policies to post the Better Ticketing Association’s “Trusted Site” logo on their web sites. In addition, the Better Ticketing Association’s “Trusted Site” Program encourages brokers to continually improve their knowledge of legal, educational and other industry best practices through formal educational methods or industry conferences held throughout the year.

The “Trusted Site” Program’s main goal is to promote an open and fair marketplace where consumers and brokers can maintain a trusted level of business transactions and other commerce-related activities.

Better Ticketing Association’s “Trusted Site” Requirements:

1. Broker must have a rating of 30 or better.

2. Broker must have been in business for more than one (1) year or has been a broker in the industry at another business location or firm for at least one (1) year.

3. Broker must attend association or industry conferences to maintain ongoing knowledge of trends in consumer protection, public policy and other marketplace issues affecting their business. Brokers may also participate in other formal schooling that promotes ethical and other business best practices.

4. Broker must have a policy of responding to Better Business Bureau or consumer protection-related claims, complaints or investigations in a fair and timely manner that meet or exceed the Better Business Bureau’s complaint resolution guidelines.

5. Broker must have a published list of guarantees and refund policies conspicuously placed on any final sales materials, on their check-out web pages and on any printed invoices or other billing materials given to consumers prior to the completion of any final sales.

6. Broker must adhere to all applicable local, state and federal regulations regarding the re-sale of tickets in their respective business jurisdictions.

7. Broker must adhere to industry established dispute and settlement practices, including, but not limited to: arbitration, mediation or other formal dispute resolution methods.

8. Broker must conduct business professionally, ethically and maintain a positive standing/reputation in the secondary ticketing marketplace.

Upon certifying, in writing, that a broker agrees to comply with the Better Ticketing Association’s “Trusted Site” Program requirements, approved brokers may display the “Trusted Site” logo on printed business materials and advertisements. In addition, approved brokers may advertise their Better Ticketing Association “Trusted Site” status in any of their broadcast advertisements through radio, television or other multimedia-related outlets.

The Better Ticketing Association reserves the right to review and approve all applications for the Better Ticketing Association’s “Trusted Site” program and may request additional supporting documentation to confirm a broker’s eligibility for the “Trusted Site” program.

Revocation Policy

All brokers using the Better Ticketing Association “Trusted Site” logo do so as a privilege and not a right.

Brokers who violate the Better Ticketing Association “Trusted Site” requirements listed above or who continually display business practices that violate certain consumer protections or other legal requirements will have their “Trusted Site” privileges revoked or suspended. Brokers who have lost their Better Ticketing Association “Trusted Site” privileges must agree to remove the Better Ticketing Association’s “Trusted Site” logo within five (5) business days of receiving notification from the Better Ticketing Association that their “Trusted Site” logo privileges have been suspended or revoked.

The Better Ticketing Association does not assume any legal liability or other responsibility for a broker or business who violates the “Trusted Site” requirements or who continues to display the “Trusted Site” logo after a violation occurs or the broker receives notification of a suspension or revocation of their “Trusted Site” logo privileges from the Better Ticketing Association, whichever occurs earlier.